Four Diamond Essay Example for Free

Four Diamond Essay Embassy Suites Cleveland in Beachwood, Ohio is a hotel with 216 rooms. The hotel is self proclaimed as beautiful, modern, and spacious. The hotel also claims to be rated as a â€Å"Four Diamond† hotel. The hotel offers some great amenities like, family rooms, room service, free breakfast, a fitness center, a swimming pool, a restaurant, meeting rooms, non-smoking rooms, etc. I stayed at this hotel about two years ago, and the appearance of the hotel is nice but if you look a little harder you will find some major flaws. Although claimed as a great hotel and with abundant amenities, my experience at this hotel was horrible because the hotel has a bug infestation, mechanical problems throughout the building, and the management and service they provided was poor. While visiting at the Embassy Suites in Beachwood, Ohio, with my family and a whole hockey team, I came across some problems. First I was in my hotel room when I discovered a small cockroach, and after bringing this to the manager’s attention, she plead I did not tell the rest of the team member and their families. The management agreed to wash all of our belongings and give us a new room because the surrounding hotels were all booked out. So we agreed, we returned from a hockey game only to find we were not move to a new room yet. The manager apologized and were only able to give us a room two doors down from the original one. When we arrived at our new room we opened the door, clicked the light on and there were two, large cockroaches on the ceiling. We contacted the manager once again, this time she was in tears apologizing and due to the other local hotels being so full we had to stay. The manager moved us again, this time five rooms in the other direction, this room had no cockroaches but the heat didn’t work. We just wanted extra blankets, so we called to the front desk for them and they sent us blankets and somebody to check out our heat, but come to find out he was just the security guard who openly admitted he had no idea how to fix the heater. There are many reasons why I would suggest never to visit the Embassy Suites in Beachwood, Ohio. the first reason is they are infested with cockroaches. Cockroaches were not just spotted once but on several times while I was there. Cockroaches are hard to get rid of and is a sign that this hotel is not clean and has not been clean for a long time. Another reason I would never suggest this establishment, is because the management does not know how to handle problems. The management should be trained to handle problems like the ones I can across while there. Management should not cry when embarrassed of their facility and they should be tentative to unsatisfied guest. The last reason why I would not suggest visiting this hotel would be because there was not only a cleanliness problem with the building but the building had not heat in the middle of February and the main elevator was broken the whole time I was there. The heat was more of a problem than it usually would be because the simple solution would be just get more blankets, but then the cleanliness of the blankets and the cockroach problem come into play again. Some of the other reviews people have left are quite similar to my experience. One of the reviews that struck me was listed on http://www. tripadvisor. com, the review reads as â€Å"from beginning to end, our experience with this hotel was poor. I have found Embassy Suites to be relatively clean, efficient and user-friendly. I will be brief: we found a bedbug in one of our rooms, our car got keyed in the parking lot, there were no towels in the gym or pool area, the functions at the hotel were too loud and went on too late, and the quality of the rooms was poor with many showing obvious water damage. The worst part was the reaction from management. † If you are ever heading to the Cleveland, Ohio area I suggest you never stay at this hotel. After reading many reviews that correlate with my experience, I know my experience was not just an isolated incident. The Embassy Suites has a number of problems and according to the recent reviews I have read, this hotel is not working very hard to correct their awful service.